Return & Refund Policy

From the Grounds Up Coffee Roasting
Last Updated: {{12/10/2025}}

Thank you for shopping with From the Grounds Up Coffee Roasting! We take pride in roasting and delivering high-quality, freshly bagged coffee. Because our products are perishable and roasted to order, all sales are final.

No Returns

We do not accept returns on any coffee products for reasons including (but not limited to):

• Taste preference

• Ordering the wrong item

• Change of mind

This policy ensures the freshness and safety of all products shipped to our customers.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, we will make it right.

Please contact us within 7 days of delivery at:
📧 groundsupcoffeeroasting@gmail.com

Include the following:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect item

Once verified, we will provide either:

• A replacement at no additional cost, or

• A full refund to your original payment method

Shipping Issues

We are not responsible for:

• Carrier delays

• Packages marked as delivered but not received

If your package is lost in transit (never delivered), please contact us and we’ll assist you in filing a claim with the carrier.

Questions?

You can reach us anytime at:
📧 groundsupcoffeeroasting@gmail.com